Returns & Exchanges
At Penelope's, we want you to love every piece you purchase; if you are not completely satisfied, we accept returns on unworn items with original tags within 30 days of delivery. Our streamlined process ensures your exchange or refund is handled with the same care we put into our fashion collections.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email.
Package Your Items
Place the items in their original packaging, ensuring all tags are attached, and securely seal the box with the new label on top.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing